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  #1  
Old 01-21-2016, 01:39 PM
Janet H's Avatar
Administrator
 
Join Date: Jun 2006
Location: Eastern, United States
Posts: 917
Site updates and Mobile App Changes Today

Over the next couple of days we are going to be making some changes to the site to improve security and stability and you may see some slow page loads as systems update. App users in particular may have trouble connecting until service providers and app installations update. There are some things you can do if your app is acting up to help improve connections.

Clear your devices cache
Uninstall the app
Cycle your device off and then on
Reload the app

If this is unsuccessful, waiting a few hours and then repeating the process may be all that's needed. In the interim, this site has a simple mobile version that is quite nice - no app needed. All you need to do is navigate to the site on a regular browser and the mobile view should open.

We understand that not being able to log in through usual means causes frustration but we take site security seriously and these are needed updates. Thanks in advance for your patience. :)
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Old 01-21-2016, 07:03 PM
AdmirerUS's Avatar
Heir Apparent
 
Join Date: May 2012
Location: Midwest, United States
Posts: 4,254
Quote:
Originally Posted by Janet H View Post
Over the next couple of days we are going to be making some changes to the site to improve security and stability and you may see some slow page loads as systems update. App users in particular may have trouble connecting until service providers and app installations update. There are some things you can do if your app is acting up to help improve connections.

Clear your devices cache
Uninstall the app
Cycle your device off and then on
Reload the app

If this is unsuccessful, waiting a few hours and then repeating the process may be all that's needed. In the interim, this site has a simple mobile version that is quite nice - no app needed. All you need to do is navigate to the site on a regular browser and the mobile view should open.

We understand that not being able to log in through usual means causes frustration but we take site security seriously and these are needed updates. Thanks in advance for your patience. :)
I vouch for the mobile view - it worked a treat while I was in the hospital.
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Old 01-24-2016, 07:06 AM
Imanmajed's Avatar
Royal Highness
 
Join Date: Jan 2012
Location: Dubai, United Arab Emirates
Posts: 1,743
Quote:
Originally Posted by Janet H View Post
Over the next couple of days we are going to be making some changes to the site to improve security and stability and you may see some slow page loads as systems update. App users in particular may have trouble connecting until service providers and app installations update. There are some things you can do if your app is acting up to help improve connections.

Clear your devices cache
Uninstall the app
Cycle your device off and then on
Reload the app

If this is unsuccessful, waiting a few hours and then repeating the process may be all that's needed. In the interim, this site has a simple mobile version that is quite nice - no app needed. All you need to do is navigate to the site on a regular browser and the mobile view should open.

We understand that not being able to log in through usual means causes frustration but we take site security seriously and these are needed updates. Thanks in advance for your patience. :)
Thanks for providing informations about maintenance. Currently there are a lot of problems when logging in and in obtaining TRF and its pages. Often I can not use TRF or being kicked out at each page change.
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  #4  
Old 01-24-2016, 12:57 PM
Janet H's Avatar
Administrator
 
Join Date: Jun 2006
Location: Eastern, United States
Posts: 917
Quote:
Originally Posted by Imanmajed View Post
Thanks for providing informations about maintenance. Currently there are a lot of problems when logging in and in obtaining TRF and its pages. Often I can not use TRF or being kicked out at each page change.

Be sure to tick the "remember me" box when you login. That should keep you logged in at page changes.
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