As a naval officer, Andrew had servicemen under his command in several occasions. It would be interesting to hear from them about Andrew's empathic skills. As it would be interesting to hear from people who benefitted from several charities and organizations Andrew was involved in.
As I mentioned before, in his latest assignment as honorary colonel of the Grenadier Guards, Andrew has been praised by the guardsmen for taking a personal interest in them and their families, which seems to be at odds with his depiction as someone who lacks empathy. His daughters have also praised him as a loving and caring father.
Permit me to try an offer an explanation to the observations regarding sympathy and Empathy you and Osipi have made.
IMO Andrew is perfectly able to show empathy, sympathy and compassion to his family, friends and his "comrades in arms."
While at the same time have problems (maybe) with extending these emotions to those who do not belong to those groups.
There is nothing odd in that, in fact I dare say it's very common indeed.
The military encourage and foster a deep-rooted sense of camaraderie, and the joining of a brotherhood (that has nothing to do with gender BTW). There are of course practical reasons for that in the military.
(Of course not only in the military, but also in schools and sports clubs.)
So the veterans and the families of veterans he served with at the Falklands are his brothers in arms. And he will feel a very strong bond with them. And do what he can to help and support and offer genuine sympathy. (Ultimately such bonds are so strong that many are prepared to, even willing, to die for their comrades.)
The guards, belongs in Andrew's eyes, to the same fraternity that he does. I.e. the armed forces. So he can and will and indeed has been trained to care for his men. Example: A British officer is instilled not to start eating until he has ensured all his men are or can be fed.
That is IMO the same concern he show for the guards.
It's a basic human trait. The belonging of a group and ultimately ensuring the survival of the group. Which is why a man like Andrew might very likely walk over the top in front of his men towards the machine guns, but at the same time order the burning of a village without having any sympathy for the villagers.
It's an interesting paradox, but logic when you think of it. All that matters is your brotherhood, your tribe, your clan, your country... And that's who you feel for. Everybody else, well...
And perhaps it's a psychological coping mechanism? A survival mechanism from a time when the world was more brutal than today?
I have known men, who would cheat on their wives at the drop of a hat, but who wouldn't dream of even looking at the wife of a comrade out of respect, even love of that comrade.
I think in order to get inside the head of Andrew, these are things we should consider.
So Andrew may not show sympathy for the victims of Epstein, simply because he doesn't feel any - they are outside his "sphere of brotherhood", so to speak.
While at the same time genuinely care for and feel deep sympathy for the wife of a veteran. Because she belongs the "sphere of brotherhood."
Consider the source. That's what says it all in a nutshell. 
