This isn't just a answer to this, but to many of your posts.
As I and other posters have said several times: The crowds was manipulated by the press, and most people today (even journalists) regrets the way they attacked/bullied the Queen in the dark days following Diana's death.
And if there's one thing the Queen is not, then it's cold. This is the lady who Sarah Ferguson refers to: As the most wonderful, forgiving, non judgmental person I know. This is also the lady who asks her staffers about they are being kind etc.
Several reliable people including Dickie and Victoria Arbiter has said that the Queen was very fond of Diana and that she tried to help her several times, and that she always treated her daughter in law well. Even that Paul Burrell guy has said that.
And that says a lot about the Queen as a person, because Diana was very unkind to her. Some of these people also claim that Diana was very fond of the Queen too, and that they had a pretty good relationship untill she did the interview in 1995. And as Frances Shand Kydd sayd:
Diary reveals how princess's mother raged at the royals - Telegraph
Both you and posters such as Duch_Luver_4ever should start listening to reliable people/staffers instead of reading all these pro/anti Diana books before you start the deconstruction of a true icon as Her Majesty the Queen is.